Contact Us

We’re here to help with anything you need — orders, products, tracking updates, or general questions.

Our support team usually responds within 24–48 hours.

Need help fast?

  • Email Support

    Questions about your order or a product? Send us a message any time — we usually reply within 24–48 hours.

  • Orders & Tracking

    Need tracking updates or an address correction? Include your order number so we can help faster.

  • Product Advice

    Not sure which Luna Beau product is right for you? Tell us about your goals and we’ll guide you.

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Frequently Asked Questions

When will you reply?

We typically respond within 24–48 hours, Monday to Friday. During busy periods, replies may take slightly longer — but we always do our best to get back to you quickly.

I entered the wrong address — what do I do?

Contact us as soon as possible with the correct address. If your order hasn’t shipped yet, we’ll update it. Once it’s with the courier, changes may not be possible, but we’ll still try to help.

How do I track my order?

You’ll receive a tracking link by email once your order ships. If you don’t see it, check your spam folder — or message us with your order number and we’ll resend it.

What is your return policy?

Most Luna Beau products come with a 30-day risk-free period. If you’re not satisfied, contact us with your order number and our team will guide you through the return or replacement process.

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